Supplier Spotlight: Pânsâwân – Reviving First Nations cuisine and culture

Safeway is proud to support local growers and producers as part of our commitment to ensuring that great Canadian products are always on our shelves. With roots right here in Edmonton, Alberta, Ian Gladue, CEO of Pânsâwân, knows just what it means to be a Safeway supplier. Available in select Safeway and Sobeys stores in Edmonton, Pânsâwân offers a unique dry meat product that was once used to sustain indigenous people through Canadian winters – but remains a popular (and tasty!) snack today.

Ian Gladue grew up in Treaty 8 Territory in northern Alberta. Bigstone Cree Nation was his home, and his family roots remained close to heart as he moved across the province. As a chef, it was always important for Ian to keep traditional food on his menu. Ian started Native Delights First Nations Cuisine in Edmonton and received an outpour of community support – but felt there was a limit to how authentic his restaurant menu could be, and he knew he wanted do more.

“I wanted to do something new and bring a more traditional food experience to the market,” says Ian. “I wanted to share the foods of my ancestors; the first foods of Canada.” And thus, Pânsâwân was born. After much trial and error, Ian and his team began producing their authentic First Nations product for consumers in 2015.

Traditionally smoked, 100% Alberta-farmed bison

Pânsâwân (pronounced “bahn-sa-wan”) means “thinly sliced meat” in Cree. Thousands of years ago, indigenous communities would prepare thin strips of lean wild meat for drying and smoking.

Pânsâwân dry meat is made from only two ingredients: locally-sourced, humanely-raised Alberta bison, and smoke – nothing else. Ian sets his local company apart by keeping the product as close to its origins as possible. “It took us a long time to bring our traditional meat smoking process up to today’s food standards,” Ian explains. “Using modern equipment and technology, we believe we have replicated the method of hanging meat racks over a smoking fire almost exactly.”

A proud partnership

Ian knew Safeway and Sobeys were the obvious partner choice simply based on our commitment to local communities across western Canada.

“A company that is willing to give a chance to local producers is a company that truly cares about the food they sell and their local community,” said Ian. “It feels like we’ve made it into the big leagues for food – and we are very excited to be on your shelves.”

With our support, Pânsâwân has been able to revive, restore and contribute to the preservation of First Nations cuisine and culture. Since partnering, Pânsâwân has seen a steady incline in sales across western Canada. Not only is Pânsâwân now readily available for long-time fans, but in-store demos have allowed Ian to introduce his product to new customers that otherwise may never come across it. It’s a win-win all around!

Be sure to check out Pânsâwân the next time you stop by your local Edmonton Safeway store, and stay tuned to Safeway Talks for more Safeway Local Supplier Spotlights!

 

The time has come – vote now for your favourite Safeway CFL merchandising display!

Last month, we challenged all of our Safeway store teams to join forces and come up with their very best CFL inspired product display. Displays could incorporate products from all departments and be as fun, unique and innovative as our teams could make them. We let you run with your best ideas, and needless to say, you didn’t disappoint! A huge shout out goes to all stores who joined us in bringing our CFL partnership to life.

You’ve shown us that you’re in it to win it, and now’s the time to go head-to-head for the top spots. From September 13 – 22, gather your friends, family and colleagues and encourage them to vote for their favourite CFL inspired merchandising display. With your help, we’ll declare three winning stores per region (BC, SMO, AB), for a total of nine winning stores. Each winning store will receive $500 to host a team pizza party PLUS two pairs of tickets (four tickets per store) to the closest CFL game, as well as CFL merchandise! CFL tickets and merchandise will be raffled at winning store pizza parties.

Click here to vote

and don’t forget to share across your social channels to better your chances!

 

Stay tuned to Safeway Talks on September 23 to see who will be crowned the official Safeway CFL merchandising champs!

Full contest guidelines and pizza party raffle conditions are available here.

Safeway proud and B.C. strong – opening our new Safeway Austin Heights store in Coquitlam

With the grand opening of the new Safeway store in the Austin Heights community of Coquitlam, B.C. we’re investing to bring more convenience, choice and exceptional customer service to B.C.

That’s something to be proud of!

On September 12th, Mick Ghuman, Store Manager and his store team welcomed local dignitaries and hundreds of customers to the Grand Opening of the new Safeway Austin Heights store. Safeway is the  lead tenant in a new Austin Heights retail residential development, which includes two condominium towers providing 365 residential living spaces.

“The store is located in the “heart” of Coquitlam and designed to serve a community that is densifying and gentrifying – the kind of location we look to for the long term”, said Ralf Mundel, VP Operations, Safeway B.C. “We’re very excited to be a part of this growing community.”

The new store includes large seafood, deli and bakery sections, and extensive hot food area offering delicious, freshly prepared meals for customers to enjoy in-store or take away. A focus on fresh, local produce and locally sourced products continues to be a core priority, including fresh in-season fruits and vegetables from the lower mainland and Okanagan Valley. Our incredible selection is on trend offering natural and organic products. In addition, customers can conveniently fill prescriptions while shopping, or consult with a pharmacy professional in the newly built consultation room.

What does great customer service mean to Mick and his new team? “As store manager, it means being available to customers to provide a shopping environment where our customers feel welcome to gather  and enjoy freshly prepared meals. I’m proud that we are able to serve all of their shopping needs with a wide range of products and outstanding customer service. We’re bringing a new modern look and feel and great product assortment, but it’s our Safeway store team members that make the difference. They’re dedicated to providing consistent and exceptional customer service each and every day. As always, an essential part of our Safeway commitment includes supporting initiatives that matter to the local community,” said Mick Ghuman

To mark the grand opening of the store, Mick and his teams welcomed representatives from the KidStart Mentoring Program at Plea Community Services Society B.C. to accept a $1,000 donation towards expansion of its program in the local Coquitlam community.  KidStart Mentoring Programs recruit and train caring adults to coach vulnerable kids ages 12 and up through life situations. Safeway’s donation will provide the opportunity for KidStart to now expand its mentorship program to support youth ages 12 and under.

Congratulations Mick Ghuman and the entire Safeway Austin Heights Team!

Ensuring a safe space for all

The health and safety of our teammates and our customers is our top priority. We’re dedicated to taking all steps necessary to ensure that our stores remain a safe space where our employees are proud to come to work and our loyal customers are welcomed to do their shopping.

Integrating health and safety into our daily operations helps us to maintain a safe and healthy work environment. Our goal is to exceed all legislated requirements. We do this by:

  • Maintaining a management system that prioritizes health and safety standards in all operating areas
  • Supporting our Joint Health and Safety Committees
  • Ensuring that all supervisors, managers and contractors are accountable for the health and safety of their employees
  • Ensuring that employees are equipped with the training needed to protect their own health and safety, complying with both legal requirements and the Company’s safe work practices

We take a family-based, inclusive approach to everything we do. To us, this means expecting respectful behavior from everyone in our stores, including employees, customers and suppliers. Above all, this means taking care of each other with respect and integrity.

We are continually investing in improvements to store security within the Alberta Safeway network. Some of these significant investments include:

  • New security gates, lane blockers and customer railings to deter theft
  • New visual merchandising strategically placed to block easy exists
  • Refreshed zero-tolerance harassment and shoplifting policy signage
  • Upgraded CCTV security camera systems
  • Managing inventory levels on frequently targeted items manageable areas
  • New LED lighting to make stores and parking lots brighter and safer

Should an incident ever take place that leaves a Safeway teammate feeling uncomfortable or unsafe, Store Managers will ensure that appropriate measures are taken. In addition, security bulletins will continue to be posted in employee-only areas to ensure our teams are aware of potential security concerns. Health and safety will always remain an integral part of Safeway.

We know our store teams deliver the best customer service standards in the industry. You never hesitate to welcome our customers, rectify challenging situations, and maintain our can-do Safeway attitude. Thank you for your commitment to our customers.

If you have any questions or concerns regarding security measures in your store, please get in touch with your Store Manager to discuss further. We want to hear from you.

Sending thanks to Southland Crossing

Earlier this year, the Company made the very difficult decision to permanently close the Southland Crossing Safeway store in Calgary.

Despite the challenging news, the Southland Crossing Safeway team continued to provide exceptional customer service throughout the closure process. The team welcomed customers, shared their exceptional product knowledge, and continued to leave a lasting impression on their regular shoppers. For this, and for your unwavering dedication and commitment, we send our sincere appreciation.

We’re also happy to share that all members of the Southland Crossing Safeway team will be transferring to other stores where they’ll continue to be valued members of our Safeway family.

On Friday, August 30, the Southland Crossing Safeway team gathered for a well-deserved lunch to celebrate their hard work and share their fond memories.

We’re so grateful for the hard work and dedicated service provided to the Southland community. Your teamwork and Safeway pride are always appreciated. We look forward to continue to grow together.

Calling all store teams! Join the Safeway #myCFLFamily Contest today!

Back in June, we proudly announced our new partnership with the CFL. We know that football is more than just the game – it’s the league, the fans, the food, and the way it brings families together. We’ve had a blast bringing our CFL partnership to life with our customers, but we know that some of the ultimate CFL fans are our own Safeway store teams. Our teams never back down from a challenge and we’re ready to put your CFL pride to the test.

We’re challenging all of our Safeway store teams to join forces and come up with their very best CFL inspired product display. Displays can incorporate products from all departments and be as fun, unique and innovative as you can make them. This is the time to finally roll out that great idea that you’ve been pondering. Sounds fun, right? It gets better.

What’s the prize?

A replica of the Grey Cup? Nah, even cooler. Each winning store will receive $500 to host a team pizza party PLUS two pairs of tickets (four tickets per store) to the closest CFL game, as well as CFL merchandise!

Here’s how it works:

  • Starting today, teams have two weeks to build a great CFL inspired display. One team per store, please.
  • Photos of your merch masterpiece must be submitted on https://safewaytalks.ca/cfl-contest/ by September 11, 2019. All photo submissions will be displayed online.
  • From September 13 – 22, Safeway employees (plus friends and family) will vote for their favorite display.
  • Three winning displays will be selected per region (BC, AB, SMO) and announced on September 23 – for a total of 9 winning stores!
  • Full contest terms and conditions are available here.

A huge shout out goes to all teams who join us in celebrating our CFL partnership. We couldn’t be more excited to continue connecting our Safeway family through food and sport, and we look forward to checking out all of your hard work!

In the meantime, if you have questions about the Safeway #myCFLfamily merchandising contest, please contact your Store Manager. 

Safeway Alberta stores help make back to school a breeze

With summer slowly coming to an end and school bells beginning to ring around Alberta, our Safeway stores are geared up with all the best back to school basics to better serve our customers.

We know that the transition from summer to school can be a hectic time for many of our busy customers, but our Safeway teammates went above and beyond to make shopping the back to school check list a breeze for Alberta families. As the back to school grocery destination for our customers, our teams tested some of their best mechanising skills to create fun and engaging displays that spark a little back to school excitement – even for our smallest shoppers.

Take a look at just a few of the great displays below – and a special shout out to Safeway Heritage in Edmonton for their outstanding commitment to nurturing families and serving their local community. Supporting the Can Man Dan Foundation, the Heritage team gathered donations to help send less fortunate children back to school  with all the gear (and nutrition!) they need to succeed.

Way to go to all Alberta Safeway stores who continue to go above and beyond to delight our customers with not only the best product assortment and displays, but our world-class customer service. Happy back to school!

Safeway Heritage – Edmonton, AB

Safeway Chestermere Station – Chestermere, AB

Safeway Safeway Bonnie Doon – Edmonton, AB

Safeway Westbrook Shopping Centre – Calgary, AB

Introducing the new and improved Beltline Safeway!

Beltline Safeway has officially reopened! After months of renovations, Kevin Wilson, Store Manager and his dedicated and talented store team have officially revealed the beautiful store upgrades and extensive new offerings.

Beltline Safeway has been a fixture in the heart of Calgary’s downtown core since 1997. With a clear shift in customer preferences, including an increased focus on convenience and health and wellness, we knew it was the right time to invest in the store’s future.

The newly renovated store proudly showcases 38,000 square feet of outstanding improvements, including:

  • A new, larger salad bar
  • A self-serve hot food counter with a variety of freshly prepared, ready-to-eat meal options including hot breakfast, Chinese and Indian cuisine, and pizzas
  • Expanded full service meat and seafood departments.
  • A larger seating area that can accommodate up to 30 people, an increase from just eight originally….and more!

Beltline’s new Wellness and Natural Source department is stocked with extensive organic, gluten free, natural and locally sourced products. Some of the store’s local offerings include delicious gluten free and vegan donuts and cinnamon buns from Mountain Rhino, healthy and refreshing drinks from Happy Belly Kombucha and Well Juicery, power-packed 100% vegan energy bars from Viabar, and fresh-roasted coffee from Analog Coffee. And to further support our customers, a wellness counsellor is available on-site to answer any nutrition and health-related questions.

A huge shout out goes to Kevin and the Beltline store team for maintaining top-notch customer service levels throughout the renovations. Outstanding job, team!

We also want to recognize all the folks who worked hard during the remodel and the preparation for the Grand Opening. We sincerely appreciate your expertise, leadership, attention to detail and customer service. Thank you!

Stay tuned to Safeway Talks as we share more updates on our commitment to investing in Safeway’s future.

More than $900,000 raised for Special Olympics Canada!

Thanks to the dedication of our outstanding colleagues and the generosity of our customers, the 2019 Special Olympics Check-Stand Campaign raised more than $900,000 in support of Special Olympics Canada; an amazing milestone and a huge increase over last year’s campaign!

From June 20 to July 3, we rallied cashiers and teammates across the country in support of our friends Special Olympics Canada. Over a two-week period, we invited customers to make a $2 donation at the check-stand at their local Safeway, Sobeys, Foodland, IGA West, Urban Fresh and Thrifty Foods store, with a goal of raising $1 million.

Thanks to the overwhelming generosity of employees and customers, plus a donation from Sobeys Inc., we are excited to announce that we raised a total of $929,980 in support of Special Olympics Canada! Although we were just shy of our $1 million goal, we are so proud to say we raised over $200,000 more than last year’s campaign!

100% of funds raised will support Special Olympics programs across Canada. We know that we have many Safeway teammates and customers who are Special Olympics athletes, family members, coaches and volunteers, so we couldn’t be more excited and proud to support the cause and help shift the focus from disability to ability.

A huge thank you to the Safeway team for stepping up to the challenge! You didn’t hesitate to join forces and unite our customers in support of a very worthy cause. As a national partner, we are proud to continue to support Special Olympics Canada as they enrich the lives of 47,500 Canadians with intellectual disabilities through the transformative power of sport. Outstanding job, team! Thank you very much!

Taking a closer look at our store network

Teammates,

Today, we are meeting with UFCW 401 to continue collective bargaining.

At the bargaining table, we are sharing information about the store network in Alberta that helps explain the challenges we are facing. It’s important to me that we continue to be transparent with you.

There are approximately 50 stores within the Safeway Alberta network that are struggling. The balance of our Safeway stores are holding their own, although they have some challenges.

Of these struggling stores, 20 are in the wrong markets. We know customers are looking for discount shopping options and we cannot meet their needs with full-service stores. We are considering converting these 20 Safeway stores to FreshCo. These conversions would allow us to better compete and provide more viable jobs for employees.

Converting some of our Safeway stores to FreshCo stores does not solve all of the challenges we are facing in Alberta. We have a solid plan to win at Safeway. We are investing in marketing and merchandising. We also have a significant amount of capital allocated to bring this plan to life.

It’s our current intention to invest $200 million in the Safeway network over the next five years. The challenge is we cannot accomplish these plans if we do not have the right collective agreement in place to provide stability for our business. We need stability through a number of factors to invest the money. The FreshCo expansion plans are not included in the $200 million investment.

I’ve been on the Safeway team for 43 years and I’m committed to winning with you. You have my commitment that my leadership team and I will do everything we can to work with you now and through any changes, so we can win together. We will continue to be transparent with you.

We take collective bargaining seriously and want to move the conversation forward. If we can work together to lay the proper foundation for the Company’s future, including the introduction of FreshCo into Alberta, we are confident that we can win together.

Thank you for your continued hard work and commitment to Safeway and our customers.

 

Scott Chollak

VP, Operations, Alberta