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Why don’t we have more in-store sampling of our products?

We strongly believe that sampling is a great way to build better connections with our customers and to engage them…

Why aren’t Safeway stores open the same amount of hours as Sobeys stores? Aren’t they owned by the same company?

Store hours are set individually for a number of reasons aside from the banner. Some of these factors are the…

We often hear from customers they are not interested in buying multiple products to receive a reduced price — they say they don’t need two of the item. What kind of alternative discounts are we offering customers to ensure they’re able to receive discount prices?

We offer our customers a variety of ways to save each time they shop with us so they can find…

There aren’t enough employees in-store to adequately serve our customers. Customers are noticing we’re short staffed. Are there any changes that can be made or plans to ensure we have enough staff in store so our customers get superior service?

Staffing stores to serve our customers is one of the most important jobs we have. We know our employees are…

How is Safeway competing in the area of online shopping and home delivery?

The grocery and shopping landscape is changing quickly and we are working to ensure we keep up with the demands…

We often have products in our flyers that are not on the shelves. This continues to be a problem in our stores and we are regularly apologizing to our customers for our out-of-stock items. What are we doing to fix this issue?

We understand that having out-of-stocks is extremely frustrating for you, especially when such products are advertised. In Grocery, the more…

What is the purpose of providing a questions and answer section on Safeway Talks?

Safeway Talks is a way that we can communicate with you about the big changes going on in the Company….

What is Safeway doing to be more competitive on our pricing?

Our position on pricing is that we will be competitive. This happens through a variety of programs like our new…

Why do we not charge a baggage fee in our stores?

From a sustainability perspective, we support reusable bags as the preferred option for customers to take their groceries home. In…

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