Teammates,

I continue to be overwhelmed by the many stories I am hearing about how you are supporting our stores and our customers. Customers are applauding you for the service they are receiving and the morale of our teams. I’m hearing about store associates taking the time to help seniors bring their groceries to their car, even though their stores are packed. I’m hearing about customers praising great store conditions, even considering the line-ups and flurry of activity to meet unprecedented demand.

These last few weeks have been a truly herculean effort. With many Canadians staying home to reduce the spread of the coronavirus, we know their reliance on grocery stores will continue to be strong. In moments of crisis, grocery stores are truly an essential service and we have such an incredibly important role to play within our communities.

You all are the true heroes right now in our stores and distribution centres. You are doing a tremendous job welcoming our customers with warm smiles to keep everyone calm. Our warehouse and distribution teams are tirelessly working around the clock to keep our stores full of the product they need to feed millions of families across Canada. Our back-office teams are completely dedicated to supporting our stores. This is truly an all hands on deck effort.

We are all so immensely proud of what you are accomplishing by serving Canadians during these very uncertain times. Thank you for everything you are doing today and for all of your efforts in the coming weeks and months.

Sincerely,

Michael Medline

President & CEO, Empire Company