Category: Provinces

On Saturday, June 22, Safeway stores across Alberta joined forces to proudly host our 2019 Summer Food Fairs, Summer’s On.

Our Safeway teams put their best foot forward to celebrate the beginning of the season, creating a one-of-a-kind shopping atmosphere full of fun and enthusiasm for our customers. Excited customers enjoyed some our favourite seasonal products and tried a few fun new Compliments items. ​In addition to our own loved Private Label items, local suppliers were on-site to showcase many of their new products fit for summer family fun. And not only that, but our Starbucks teammates joined in on the excitement to sample four new products of their own.

Many stores also welcomed Special Olympics athletes to help kick off our national Special Olympics Check stand Campaign, running in stores across the country from June 20 – July 3. Stay tuned to Safeway Talks in the coming days as we share the campaign’s results!

Congratulations to our store teams for truly bringing the 2019 Summer Food Fairs to life! You delivered on customer service while showcasing some of our very best products – and you had some fun while you were at it! We loved seeing your expertise, passion and awesome displays on our Safeway Facebook group, Safeway Team: Connecting Our Stores, Our People, Our Communities. Great work, team!

Take a look at just a few of the exciting in-store celebrations below:

Safeway Lake Bonavista – Calgary

Safeway The Grange – Edmonton

Safeway Spruce Grove – Spruce Grove

Safeway Riverbend Square – Edmonton

Team,

First, I want to thank you all for your warm welcome. I’m eager to continue my transition with the Alberta team and begin working more closely with you. I’m also thrilled to reconnect with so many that I’ve worked with over the past several decades and I look forward to getting to know those who I haven’t met yet.

That said, I want to share an update with you following the release of Empire Company Ltd.’s Q4 and full year results that were distributed on June 27. Overall, the Company is reporting strong progress with improved sales and earnings, which is positive growth compared to our results from just two years ago.

As part of Project Sunrise, the Company has implemented many significant changes across our store, office and distribution centre networks. Most notably, Project Sunrise included the significant reduction of back office employees by 800 since 2017, as well as various cost savings initiatives, such as Category Resets. Although many of these changes have been difficult for teams across the business, they have been necessary. These changes have helped in better positioning the business for profitable and competitive long term success.

While the results reported nationally were strong, there’s still a lot of important work ahead of us here in Alberta. The grocery industry continues to evolve and become more competitive, and our Alberta Safeway customers have more shopping choices than ever before. Many of our stores continue to be unprofitable despite the best efforts of our hardworking teams. Through the year ahead, we plan to significantly invest in our Alberta store network with exciting refreshed in-store designs, new investments in the Safeway brand, and of course, by containing to proudly serve the communities where we work and live.

We’ll continue to share updates with you as this exciting work progresses. As always, thank you for your continued hard work and focus on providing industry-leading store standards and exceptional customer service. Together, we are a family nurturing families.

Scott Chollak

Vice President Operations, Alberta

We couldn’t be more proud to share the exciting news! The 2019 Friends Helping Friends campaign in Calgary, Airdrie, Lethbridge, Brooks, Strathmore, Cochrane, Chestermere, and Okotoks was the most successful in the campaign’s 25 year history!

Since the program’s launch, millions of dollars have been raised for the Calgary Food Bank and food banks across Southern Alberta. This year, our store teams and customers stepped up to the plate like never before, and their amazing efforts and generosity were certainly reflected in the results! Throughout the month of April, a total of $476,053 was donated in food and funds to support food banks across Southern Alberta.

Thank you to our valuable store teams for their outstanding commitment to this year’s campaign! Day in and day out, you continue to prove the powerful impact we can have when we work together.

Campaign Results

Food Donations (value) – $396,472

Checkstand Donations – $68,581

Sobeys Inc. Match – $11,000

Grand Total – $476,053

Assistant Store Manager Eric Blaskin (Safeway Westhills) speaking to CTV about the campaign.​

Progress with UFCW 401 is slow

Two weeks ago, we were back at the bargaining table with UFCW 401 ready to advance negotiations. Unfortunately, UFCW 401 has not shown any interest in gaining momentum and negotiations did not progress.

Our focus at the table

We remain committed to securing a strong future for our teams and the company. To do that, we are focused on the future of Safeway and meeting customer preferences by introducing FreshCo to the Alberta market.

How we are investing in Safeway

With the help of our hardworking Safeway teammates, we are working hard to improve Safeway store performance. We are making investments to the Safeway brand, including a newly announced partnership with the Canadian Football League. We are investing in store upgrades and remodels. We are driving great results through our Show and Sell programs, Category Resets and local product offering. There is much more to come on these plans and we look forward to working alongside all of you to win at Safeway.

Why we are bringing FreshCo to Alberta

There are some markets, where our Safeway stores continue to struggle. These locations aren’t struggling because our teams aren’t working hard, they’re struggling because the communities they are operating in are shopping discount grocers, not full-service stores. No matter how hard we work, some of our locations are in the wrong markets. We’re asking your Union to be a part of these conversations and the future of FreshCo in Alberta. Unfortunately, your Union is refusing to participate in these discussions. This stall tactic is holding up our progress at the table. The Company is at the table committed to move forward. Our plans to bring FreshCo to Alberta will continue to progress.

The Union is focused on dividing us when we need to work together

Progress at the table has been slow and we have only discussed less than 20 of 150 proposals. There is much more for us to discuss in negotiations and we hope the Union will come to the table prepared to advance negotiations.

We are very thankful for your hard work and patience through these negotiations and will continue to keep you up-to-date. If you have any questions, please contact your Store Manager and we will work hard to answer them quickly.

Stay up-to-date on Safeway Talks.

On May 15, more than 100 golfers teed off at the 15^th annual Multiple Sclerosis (MS) Driving Fore a Cure Golf Classic Tournament. Founded and organized by Dave Reid, Store Manager at Airdrie Safeway, the tournament aims to raise funds and awareness for those living with MS, and more specifically, to provide them with the support needed to remain with their families, in their homes. The event gathers golfers for a fun-filled day on the course complete with food, challenges, prizes, a silent auction and 50/50 draw.

While Dave is a true golfer at heart, the tournament holds a much deeper meaning for him. Dave’s wife, Marg, was diagnosed with MS in 1992. For 10 years, the Reid family joined the MS Society of Canada’s fundraising bike ride, but in 2004, Dave decided to do a little (or a lot!) more. Dave launched the Driving Fore a Cure Golf Classic Tournament as a way to combine his love of golf with his passion to help those in his community affected by MS.

“What started with 38 players in 2004 has grown to more than 100 participants each year,” said Dave. “Through the generosity of our participants, partners and sponsors, we have raised more awareness and funds for MS than we ever thought possible, and turned a local initiative into something that helps people across Alberta.”

This year’s event raised nearly $15,000, and over the past 15 years, Driving Fore a Cure has raised more than $168,000 to fund renovations that help make homes more accessible. Through much-needed equipment, the renovations allow those with MS to be more mobile and independent in their own homes.

“The money raised doesn’t go to research, but rather, directly supports those with MS so they may stay in their family unit and have a chance at a better life,” explains Dave. “From chair lifts in homes, to scooters and wheelchairs, to ramps and stand-sit machines, we want to make their lives easier, which in turn, will enhance their mental state, help them gain confidence and ultimately, enable them to better enjoy their lives.”

While the tournament is full of fun, Dave makes sure to incorporate an educational component to help participants better understand MS. Through an on-course activation, golfers have the chance to wear special glasses to blur their vision, stand on a wobble board to impact their balance, and use horse grooming gloves to limit their grip – all common symptoms and difficulties associated with MS.

“Everyone is always in awe when they experience what it feels like to have MS,” adds Dave. “It’s a fun way to drive the conversation and reinforce why we’re so passionate about helping the people affected by the disease.”

Congratulations, Dave, on another outstanding fundraising tournament! Your commitment to serving your local community shines bright and we couldn’t be more proud!

For more information on the MS Driving Fore a Cure Golf Classic Tournament, visit www.msdrivingforeacure.ca or MS “Driving Fore a Cure” Golf Classic Tournament on Facebook.

Since the launch of Project Sunrise in May of 2017, we’ve redesigned the structure of our organization and moved to more streamlined, national processes. In doing so, we’re able to work together more consistently, improve our promotional strategies, and evaluate our product assortment in our stores.

As the second phase of the Project’s three-phase rollout, we launched Category Resets in stores across the country. Category Resets reviews almost every SKU across the business and assess its individual performance. This helps us identify opportunities to better serve our customers, ensure our stores are stocked with their favourite national and local products and brands.

We sat down with Beri Kebede, Category Reset Champion at Safeway Northgate in Calgary, to learn a little bit more about how Category Resets are coming to life in our Alberta Safeway stores:

What is your role as a Category Resets Champion?

Overall, my role as a Category Reset Champion is to ensure the rollout of resets is smooth for both employees and customers alike. In doing so, I manage the placement of store signage to ensure that employees know change is coming, and to highlight which products are newly introduced. I also prepare toolkits and schematics to ensure we have all the materials necessary to execute the roll-out, and on the day of the schematic change, I work with my reset crew execute the resets successfully.

How have Category Resets improved the customers’ experience in store?

The new placement and location of products makes much more sense. Products are now aligned in a format that groups brands together, making all products much easier for our customers to find.

 How have customers reacted to Category Resets?

In the beginning, some customers were a little confused as to why they were unable to buy select products that used to be available; however, we are actively working to educate our customers on these changes. Our customers are now excited for our new products that set us apart from competitors.

What are a couple key wins in the Category Resets rollout thus far?

The organization of the new schematic in vitamins is far better than our previous system. By lowering the top shelf heights, we have really improved the aisle image. Product is now block faced, which not only makes everything easier for us to stock, but easier for our customers to find.

What new products are you excited to see on our shelves?

We introduced a new toilet paper schematic that supports larger bulk size packaging which has proven to be a great seller. I’m also looking forward to the introduction of a variety of 4 pack chocolate bars, which I believe will also be positively received.

The full Category Reset rollout is expected to be completed in all stores by the end of 2020. Be sure to connect with your Category Resets Champion to learn more about how Resets will be executed in your store, and for a sneak peek at the new and exciting products hitting our shelves!

At Safeway, we know that families come in all shapes and sizes. For us, family encompasses our store, our colleagues, our community, and without a doubt, our customers. The employees at Kensington Safeway know first-hand the meaningful connections formed with our customers who become family.

Meredith Helgeson has shopped at Kensington Safeway since her university days in 1975. Meredith stops by the store every Friday morning, and when she isn’t spotted, the Safeway team wonders where she may be. In her 44 years of patronage, Meredith has connected with many Kensington employees who have come and gone, but the store’s long-standing commitment to exceptional customer service keeps her coming back.

In 2015, the Kensington team was saddened to hear of Meredith’s stage 4 cancer diagnoses. The cancer was idiopathic in nature, meaning no known cause. However, after 47 chemo treatments and a major surgery to remove six organs, Meredith’s grace, strength and courage continued to shine.

Since 2016, Meredith has been receiving treatment at the Tom Baker Cancer Center in Calgary. After receiving a holiday gift bag in 2018, Meredith was so truly touched that she set out on a mission to pay it forward to other cancer patients. Meredith launched a “Chemo Day Go Bag” project, providing a kit of must-have items to cancer patients receiving treatment.

When contemplating where to source quality products for her bags, Meredith knew just who to reach out to – the team of friendly faces at her Kensington Safeway store. Meredith approached Store Manager, Leslie Robb, to request Safeway’s support in offering a product discount on hand cream, knowing that cancer patients often suffer from dry skin. When given the opportunity to support, Leslie didn’t hesitate to jump on board!

“Community is very important to our team,” said Leslie. “We know many customers by name, and many customers know us by name. We call Kensington Safeway ‘our family’. It’s reflected in how we treat each other and how we treat our customers.”

We’re so proud to celebrate the Kensington Safeway team for their outstanding commitment to serving our customers and fostering your local community. To this day, Meredith makes sure to take time to chat with the many Safeway team members that she has come to know at Kensington, and with your support, her Chemo Day Go Bag project will run throughout the entirety of 2019.

While one good deed may seem small, the meaningful every day acts of the entire Safeway network never go unnoticed, and together, leave a lasting impact on communities near and far.