It’s no secret that how people shop is changing. And so are customer expectations.
Today’s shoppers demand different levels of service, more convenience and more value. That’s why we are working to tap into new opportunities that will keep customers in our stores.
Changing customer trends have led many Alberta retail businesses to rethink their structures, their practices and their offerings to keep people coming back.
Especially as the economy slowed over the past few years, the companies that are successful are those who have changed what they did and how they did it — tightening their belts and adjusting their operations to react faster to industry changes and customer needs.
These changes gave our competitors a leg up in the new economy, and we have to make sure we can position ourselves in a way that allows us to better compete. We need increased operational flexibility and reduced labour costs so we can continue to provide good, stable jobs for our teams across Alberta.
We’ve undergone a lot of change to keep our business healthy. We’ve restructured offices across Canada, improved our Retail Service Centre network and expanded our store offerings, specifically in the area of health and wellness. We’ve also been able to successfully negotiate new collective agreements in other markets that will help us to become competitive in those areas.
There are a lot of options out there to meet customers’ grocery shopping needs. Huge stores like Walmart and Costco have entered our communities and are growing fast, as are discounters like No Frills. In this highly competitive environment, we have to provide the experience shoppers are looking for — so they don’t find it somewhere else.
Now, our evolving store network strategy includes offering our customers more options to address their shopping needs. Many of our customers now have the option to shop at our discount banner FreshCo, as well as our full service banners Safeway, Sobeys and IGA.
We must listen to the needs of our customers to strengthen our growing business and make sure we are able to compete in this new landscape.
Our goal is to build a stable future for our Company — positioning us not only to survive, but to thrive in Alberta. That way we can give our customers what they want and provide thousands of good jobs in communities across the province.
It’s more important than ever to evolve and meet our customers’ changing needs so that we can return to our place as one of Alberta’s leading grocery stores.
Stay up-to-date with us at www.safewaytalks.ca.
