Category: Feature

Contracted Security Services in Alberta

Posted on by Sudhanshu Rewari

Please know that the safety of our employees and customers is, and has always been, our very top priority. We have numerous processes in place to ensure that our stores remain a safe and welcoming environment for all.

We have two forms of contracted security services working in our Safeway stores – Uniform Guards and Loss Prevention Officers – both licensed under the Alberta Security Services and Investigators Act. We continue to invest in these services to ensure that we are equipped with trained resources to help reduce, prevent, and deescalate safety concerns for staff and customers, while minimizing the financial impact of external criminal activity.

Uniform Guards provide improved staff and customer safety through overtly visible security presence. They wear “Security” marked uniforms and perform standing orders situated at a primary entrance with the ability to patrol the Front-End and secondary entrances. These guards can assist by asking for receipts or recovering products that do not have proof of payment, and deescalating disorderly behaviour or conflicts in store.

Loss Prevention Officers (LPOs) provide improved staff and customer safety through covert security support to detect, deter, and apprehend those involved with external criminal activity. LPOs have extensive training and must follow strict rules set within the Canadian Criminal Code. LPOs can also provide support to deescalate disorderly behaviour and conflicts in the store, but their primary duties are to reduce and prevent theft. LPOs are more effective in deterring chronic repeat offenders and organized retail crime as they wear plain clothes and are trained to blend in with our customers. For this reason, you may not be aware of the coverage in your store, but the Store Management and LP Manager will know how much LPO support your stores receives.

If you have any questions or concerns regarding security measures in your store, please get in touch with your store manager or LP manager to discuss further. We want to hear from you.

We’ll keep you updated here on SafewayTalks.ca

Join us in celebrating 25 years of Friends Helping Friends

Posted on by Sudhanshu Rewari

Friends Helping Friends has officially begun! We’re so excited to partner with CTV and Calbridge Homes to launch another impactful Friends Helping Friends Food Drive. After 24 successful years, our annual food drive remains a significant contributor to stocking the shelves at the Calgary Food Bank and food banks across Southern Alberta.

Until April 30, customers can visit any of our 55 Safeway or Sobeys stores in Calgary, Airdrie, Lethbridge, Brooks, Cochrane, Chestermere, Okotoks, or Strathmore, to drop off non-perishable food items, purchase a pre-made food hamper, or donate $2 at check-out.

We need your help to achieve our $250,000 fundraising goal! We know our store teams are always up for a challenge, and you’ve proven your power when you rally together. Sobeys Inc. will contribute $1 for every donation made in store, up to $10,000 in Calgary, and up to $1,000 in Southern Alberta.

Throughout the campaign, our stores will be buzzing with activity to drum up customer engagement and encourage donations. Be sure to keep these exciting dates in mind:

  • April 11 & April 18: Live-to-Air Broadcasts – CTV will be live-on-location at select stores on April 11 and April 18, hosting Morning Live and News at Noon segments, followed by evening news coverage. The broadcasts will highlight our involvement in the community, our Friends Helping Friends campaign, and the Food Bank’s most needed items. Stay tuned for more details!
  • April 13 & April 27: Blitz Days – Volunteers from the Calgary Food Bank will be at all Calgary Safeway and Sobeys stores to promote the food drive, with live radio and a CTV broadcast from one store each day.
  • April 17: Live Weather – Local weatherman, David Spence, will host live weather hits from Sobeys  Be sure to tune in CTV, Virgin Radio and Funny 1060AM.

We’re excited for you to join us as we unite to support those in need in our community. Be sure to keep an eye out in your store for more activities supporting Friends Helping Friends.

Stay up-to-date with us at www.safewaytalks.ca.

Join us in support of the Rich Valley Arena – voting starts tomorrow!

Posted on by Sudhanshu Rewari

For the last 13 years, Kraft Hockeyville has launched an annual search for the most deserving hockey arenas in local Communities across Canada that are in need of renovations and repairs.

After reviewing countless submissions, Kraft narrows down the entries to the very best of the best, and four finalists go head-to-head in a final round of public voting to determine who will be crowned the next Kraft Hockeyville. The lucky winner takes home $250,000 to upgrade their local arena and the chance to host an NHL pre-season game. Pretty cool, right?

Even cooler is that our very own neighbour, the Rich Valley Arena, has been selected as a finalist in the 2019 Hockeyville contest! And we can help them win!

Our country’s passion for hockey runs deep in Alberta, and we know how important the Rich Valley arena is to your community. After a heartbreaking season of operational issues and little funds to support repairs, there’s no one more deserving than Rich Valley. We need your help to make sure they come out on top!

Voting opens tomorrow, Friday, March 29 and will remain open until 8:30 p.m. ET this Saturday, March 30. Don’t be shy – you can vote as many times as possible during the voting period!

Click here to cast your vote!

Our Stony Plain, St. Albert and Spruce Grove Safeway stores are also on-board to support and will be driving awareness throughout the voting period with in-store marketing, cashier prompts at point-of-sale, and contest prizing.

We know that the arena has always been a staple in Rich Valley. It is a meeting place – it brings the community together, unities families, and maintains a deep-rooted love for the sport of hockey. We’re confident in the power of our Safeway network and know that we can achieve great things together. Let’s join forces, lend a hand to our neighbours in need and start voting!

Stay up-to-date with us at www.safewaytalks.ca.

Safeway Alberta stores tap into Maple Month!

Posted on by Sudhanshu Rewari

For 90 years, Safeway has proudly served the distinct needs of Western Canadians. Today, we continue to celebrate our unparalleled ability to unite customers, families and nurture communities across Western Canada. At Safeway, we know there’s no more appropriate way to mark the start of our beautiful Canadian spring season than by celebrating maple month!

After a long Canadian winter, it’s hard for us not to get a little excited about maple month. Maple syrup is one of the first crops of the spring and maple season comes with the promise of warmer weather. Our stores across Alberta have joined forces to host exciting maple events across the province. Celebrating our heritage while highlighting our exclusive product offering, our stores have used their exceptional merchandising skills to create engaging opportunities for our customers to experience a variety of unique maple products. Throughout March, maple products will be aplenty in our stores, with maple donuts, pies, cookies and bagels, fudges and syrups taking centre-stage for our customers’ pleasure.

Way to go to all Alberta Safeway stores who have gone above and beyond to delight our customers and celebrate the sweetest season of the year!

8842: Safeway Glenmore Landing – Calgary

8892: Safeway Northgate Centre – Edmonton

8916: Safeway Montgomery – Calgary

8846 – Safeway Southland Crossing – Calgary

Stay up-to-date at SafewayTalks.ca.

Safeway stands in solidarity to celebrate International Women’s Day!

Posted on by Sudhanshu Rewari

Safeway stores across Alberta showed their pride and power last week as they united to celebrate International Women’s Day. International Women’s Day (March 8) is a time for us to acknowledge the powerful achievements of women, and spark meaningful conversations on the work still to be done. This year’s International Women’s Day theme was Balance for Better, emphasizing the importance of gender balance in the workplace.

We’re so proud to recognize the outstanding efforts of our Alberta Safeway employees as they joined forced to celebrate International Women’s Day. Stores personalized their celebrations and drove awareness in communities across the province. From bakery, to balloons, to flowers, our store teams went above and beyond to drive meaningful engagement with local customers.

We know that teamwork and shared responsibility drive a diverse and inclusive work culture, and are both proud and grateful for all of our Safeway employees who have joined us in our commitment to gender balance.

Take a look at the photos below to see how just some our stores celebrated. To see more, visit our Facebook group, “Safeway Team: Connecting Our Stores, Our People, Our Communities.”

8874 – Safeway Wye Road – Sherwood Park, AB
8842 – Safeway Glenmore Landing – Calgary, AB
8912 – Safeway Garrison Woods – Calgary, AB
8803 – Safeway Northgate Calgary – Calgary, AB
8903 – Safeway Aspen – Calgary, AB

Safeway is committed to creating an environment where our employees feel included, respected and valued for their unique perspectives. We know that diversity drives innovation and we recognize the power of a balanced team. With the support of our store network, we are dedicated to increasing the representation of women at Safeway as we strive to reflect our customers and our communities.

Stay up-to-date at SafewayTalks.ca.

Bargaining kicks-off with UFCW 401

Posted on by Sudhanshu Rewari

This week, we sat down with UFCW 401 to begin bargaining.

We are committed to being open with our employees  throughout bargaining and want to share an update on what has happened so far.

At this point, we have exchanged bargaining proposals with UFCW Local 401. We also spent a great deal of time talking about the challenges that we all face given the difficult Alberta economy, extremely competitive grocery industry  and changing customer preferences.

Everyone agreed that we also need to prepare ourselves for the future.

Put simply, we are focused on the future of Safeway as well as meeting customer preferences by  introducing FreshCo to the Alberta market.

Securing a strong future for Safeway includes making sure our collective agreements allow us to compete effectively in the market and operate stores that delight our customers. We’ve made some progress in our Safeway stores in Alberta but there is more work we need to do to attract customers to shop in our stores. We know that if we stay focused as a team we can get there. In bargaining, we are committed to creating conditions that will provide stable jobs and allow our Safeway stores to succeed.

We know Albertans are looking for discount shopping options and because we don’t have a discount format in Alberta, we know they are forced to shop with the competition. By opening discount stores in Alberta we will become more competitive overall.

A competitive Safeway collective agreement and the right foundation for the introduction of a discount format are our two key objectives that go hand-in-hand to secure a strong future for our company.

We wanted to share this with you because our goals are not a secret. We have no hidden agenda. We are simply doing what we need to do to make sure all of us – our employees, our stores and our company – are successful.

Please reach out to your Store Manager along the way if you have any questions. If they don’t have a direct answer for you, we will work hard to get your questions answered.

We’ll keep you updated here on SafewayTalks.ca

Supporting the Humboldt Broncos Billet Program with a $200,000 Donation

Posted on by Sudhanshu Rewari

Last April, Canadians united in shock and sorrow when 16 people lost their lives in a tragic collision, including 10 Humboldt Broncos players. In the weeks that followed, our country came together to show support for the victim’s families, team and community.

Local store teams responded immediately following the tragedy by providing food for crisis centre volunteers and flowers, gift cards and care packages for the billet families who provided a ‘home away from home’ for players. Sobeys Inc. also made a $15,000 donation to STARS air ambulance in Saskatchewan to honour the efforts of local first responders and the Humboldt Broncos hockey team. And like our fellow Canadians across the country, Safeway employees showed their support for the Humboldt community by wearing sports jerseys and green ribbons, baking special donuts and cookies, and raising funds in-store.

We also made a promise to stand with the Humboldt Broncos, their families, and the entire community when the team was ready to move ahead. That time came last week ahead of the Humboldt Broncos home opener.

At Elgar Petersen Arena, home of the Humboldt Broncos, we came together again to show our support. Sobeys Inc. announced a $200,000 donation over two years to support the Humboldt Broncos Billet Program. At the event, the Broncos billet families were joined by Jamie Brockman, president of the Humboldt Broncos Board of Directors, Kathleen Keen, Humboldt Broncos’ Billet Co-Ordinator, Northern Saskatchewan District Operator Todd Leibel, Humboldt Sobeys franchisee Dave and Joann Doepker, and Natalina Porpiglia-Dafnis of our Community Investment team.

Each season, the Broncos recruit talented hockey players to play at the junior hockey level. To take advantage of this great opportunity, the players need billet families willing to share their homes. The billet program is an important example of the Humboldt community opening their doors to help nurture and support the young men who begin their journey with the 2018-19 Broncos team, and these funds will go a long way in making that happen. As part of this support, each month one Humboldt Broncos home game will be billed as the Sobeys Family Day Game, where we will provide food samples and giveaways.

Across the country, but especially among Safeway team members in Saskatchewan, we will remain steadfast in our support as the Broncos and Humboldt community continue to heal.

Working hard to compete in today’s grocery landscape

Posted on by Sudhanshu Rewari

It’s no secret that how people shop is changing. And so are customer expectations.

Today’s shoppers demand different levels of service, more convenience and more value. That’s why we are working to tap into new opportunities that will keep customers in our stores.

Changing customer trends have led many Alberta retail businesses to rethink their structures, their practices and their offerings to keep people coming back.

Especially as the economy slowed over the past few years, the companies that are successful are those who have changed what they did and how they did it — tightening their belts and adjusting their operations to react faster to industry changes and customer needs.

These changes gave our competitors a leg up in the new economy, and we have to make sure we can position ourselves in a way that allows us to better compete. We need increased operational flexibility and reduced labour costs so we can continue to provide good, stable jobs for our teams across Alberta.

We’ve undergone a lot of change to keep our business healthy. We’ve restructured offices across Canada, improved our Retail Service Centre network and expanded our store offerings, specifically in the area of health and wellness. We’ve also been able to successfully negotiate new collective agreements in other markets that will help us to become competitive in those areas.

There are a lot of options out there to meet customers’ grocery shopping needs. Huge stores like Walmart and Costco have entered our communities and are growing fast, as are discounters like No Frills. In this highly competitive environment, we have to provide the experience shoppers are looking for — so they don’t find it somewhere else.

Now, our evolving store network strategy includes offering our customers more options to address their shopping needs. Many of our customers now have the option to shop at our discount banner FreshCo, as well as our full service banners Safeway, Sobeys and IGA.

We must listen to the needs of our customers to strengthen our growing business and make sure we are able to compete in this new landscape.

Our goal is to build a stable future for our Company — positioning us not only to survive, but to thrive in Alberta. That way we can give our customers what they want and provide thousands of good jobs in communities across the province.

It’s more important than ever to evolve and meet our customers’ changing needs so that we can return to our place as one of Alberta’s leading grocery stores.

Stay up-to-date with us at www.safewaytalks.ca.

Safeway Celebrates Two Value Champions

Posted on by Sudhanshu Rewari

Our Value Champion program recognizes 25 employees across Canada each year that, through their decisions and actions, bring our core values to life every day.

Jen Barrett, grocery clerk at Safeway 100 Mile House, was recently named a Sobeys Value Champion for going above and beyond for her coworkers and her community during last summer’s wildfires in British Columbia.

Barrett, who has worked at Safeway for 25 years, showed her commitment to the community by making sure her coworkers were accounted for and knew where to go for help after the community of 100 Mile House was evacuated. She also coordinated passes through the roadblocks so she could get to the store to keep it clean, check temperatures of the refrigerators and rotate inventory.

Store manager Jon Graham, who joined Jen in-store to prepare for the heavy demand for food and supplies, praised Jen’s efforts during a difficult time.

“She just knew that there were people that needed the resources that we could offer and she felt the only way that could happen was by her doing her fair share,” said Graham. “She did that plus more.”

Barrett and Graham cycled between cleaning and helping fill shopping carts to bring to emergency responders and residents in areas that were cut off from the rest of the community because of roadblocks.

“It’s just something that a person does, I believe. You just want to make sure that everybody’s fed,” said Barrett.

Hatty Thompson, the second assistant store manager at Safeway Williams Lake, was also named a Value Champion for her relief efforts in the community of Williams Lake, B.C. during last summer’s wildfires. Hatty was instrumental in ensuring her community had access to food during and after the wildfires.

Marnie Millership, her store manager, said Thompson was at the store during the evacuation helping get food to the community and played a huge role in preparing the store to be re-opened.

Barrett, Thompson and the other Value Champions from across Canada will be flown to Halifax in November to be honoured at our National Gala.

Safeway has a long history of being a community leader and being there for our customers when they need us most. We are extremely proud of Jen Barrett and Hatty Thompson for going the extra mile for their communities and leading by example.

Congratulations to Jen and Hatty on being named Value Champions.

This article is adapted from a story that originally appeared in 100 Mile Free Press.

Cheering on Safeway employee Jesse Bouchard at the Special Olympics

Posted on by Sudhanshu Rewari

The Special Olympics Canada 2018 Summer Games kick off today in Antigonish, Nova Scotia and Safeway will be well-represented by incredible athletes who are also Safeway employees. One of those athletes is 34-year-old Jesse Bouchard from Safeway Callingwood in Edmonton, Alberta.

How/when did you first become involved with Special Olympics?

Since 2011, I have been involved with Special Olympics. I became involved because my interest in sports and I wanted to meet and interact with others who had their own challenges. Since then, I have established many friendships and gratification from my participation.

How has Special Olympics impacted your life?

I love meeting other people with different challenges, and I love the team camaraderie and coaches.

I’ve developed long-term friendships and have been able to go to different levels that I wasn’t sure that I could accomplish while illustrating my competitiveness. I am very competitive.

What sports do you play?

I play soccer, floor hockey and other sports. I also enjoy bowling and golf.

What has been your greatest accomplishment?​

Beating the doctors’ odds that I wouldn’t be able to walk or talk. And bowling a perfect game in 5-pin, scoring 450 points! And also representing Team Alberta this year at Nationals.

What are some goals you have?

To make another provincial team through the Edmonton open 5-pin bowling tournament. My goal is to win Nationals in soccer in Antigonish, Nova Scotia.

How long have you worked at Safeway?

I have been working for Callingwood Safeway for 10 years and 5 months.

What do you like best about working at Safeway?

I love helping others and I like being part of such a great team at Callingwood Safeway.​

 

Keep up with stories like Jesse’s by following @SobeysSpecialOlympics on Instagram and share your own story using #YourBiggestFan.

Sobeys Inc. is a co-presenting sponsor of the Special Olympics Canada 2018 Summer Games and will be at the games providing thousands of healthy snacks and meals to fuel athletes, coaches and volunteers and cheering on the incredible Special Olympics athletes.