Since the launch of Project Sunrise in May of 2017, we’ve redesigned the structure of our organization and moved to more streamlined, national processes. In doing so, we’re able to work together more consistently, improve our promotional strategies, and evaluate our product assortment in our stores.

As the second phase of the Project’s three-phase rollout, we launched Category Resets in stores across the country. Category Resets reviews almost every SKU across the business and assess its individual performance. This helps us identify opportunities to better serve our customers, ensure our stores are stocked with their favourite national and local products and brands.

We sat down with Beri Kebede, Category Reset Champion at Safeway Northgate in Calgary, to learn a little bit more about how Category Resets are coming to life in our Alberta Safeway stores:

What is your role as a Category Resets Champion?

Overall, my role as a Category Reset Champion is to ensure the rollout of resets is smooth for both employees and customers alike. In doing so, I manage the placement of store signage to ensure that employees know change is coming, and to highlight which products are newly introduced. I also prepare toolkits and schematics to ensure we have all the materials necessary to execute the roll-out, and on the day of the schematic change, I work with my reset crew execute the resets successfully.

How have Category Resets improved the customers’ experience in store?

The new placement and location of products makes much more sense. Products are now aligned in a format that groups brands together, making all products much easier for our customers to find.

 How have customers reacted to Category Resets?

In the beginning, some customers were a little confused as to why they were unable to buy select products that used to be available; however, we are actively working to educate our customers on these changes. Our customers are now excited for our new products that set us apart from competitors.

What are a couple key wins in the Category Resets rollout thus far?

The organization of the new schematic in vitamins is far better than our previous system. By lowering the top shelf heights, we have really improved the aisle image. Product is now block faced, which not only makes everything easier for us to stock, but easier for our customers to find.

What new products are you excited to see on our shelves?

We introduced a new toilet paper schematic that supports larger bulk size packaging which has proven to be a great seller. I’m also looking forward to the introduction of a variety of 4 pack chocolate bars, which I believe will also be positively received.

The full Category Reset rollout is expected to be completed in all stores by the end of 2020. Be sure to connect with your Category Resets Champion to learn more about how Resets will be executed in your store, and for a sneak peek at the new and exciting products hitting our shelves!